Heating Solutions FAQs

Frequently Asked Questions

Have any questions to ask?
You can email us or find the answers to your question at FAQ.

How long is the service warranty?

We provide a one-month mechanical service warranty for every unit we service, specifically for washing machine and heat pump cleaning.
What happens if something goes wrong?

We take complete responsibility for any damage or loss that may occur during our services. Rest assured, Mr. Shine is fully insured, and we will promptly investigate and take appropriate action to resolve any issues. Your peace of mind is our priority.
Do you service outside Auckland?

Additional charges may apply. Kindly inquire for further details and pricing information.
What cleaning products do you use?

We use eco-friendly (non-toxic) cleaning products for all services.
Do I have to be home while services are being carried out?

No, there's no need for you to be present during the service. As long as we have access to your property, rest assured that it will be in good hands. We will take care of everything until we leave.
How do I pay for my cleaning services?

Currently, we accept payment via bank transfer and card transactions only (including credit card payment). Please note that we do not accept cheque or cash payments.
Do you service outside of your normal business hours?

Yes, we can. However please note that our normal business hours are from Monday to Friday, 9:00 AM to 5:00 PM. If you require a service outside of normal hours, including public holidays, an additional charge may apply.

How long is the service warranty?

We provide a one-month mechanical service warranty for every unit we service, specifically for washing machine and heat pump cleaning.
What happens if something goes wrong?

We take complete responsibility for any damage or loss that may occur during our services. Rest assured, Mr. Shine is fully insured, and we will promptly investigate and take appropriate action to resolve any issues. Your peace of mind is our priority.
Do you service outside Auckland?

Additional charges may apply. Kindly inquire for further details and pricing information.
What cleaning products do you use?

We use eco-friendly (non-toxic) cleaning products for all services.
Do I have to be home while services are being carried out?

No, there's no need for you to be present during the service. As long as we have access to your property, rest assured that it will be in good hands. We will take care of everything until we leave.
How do I pay for my cleaning services?

Currently, we accept payment via bank transfer and card transactions only (including credit card payment). Please note that we do not accept cheque or cash payments.
Do you service outside of your normal business hours?

Yes, we can. However please note that our normal business hours are from Monday to Friday, 9:00 AM to 5:00 PM. If you require a service outside of normal hours, including public holidays, an additional charge may apply.

How long is the service warranty?

We provide a one-month mechanical service warranty for every unit we service, specifically for washing machine and heat pump cleaning.
What happens if something goes wrong?

We take complete responsibility for any damage or loss that may occur during our services. Rest assured, Mr. Shine is fully insured, and we will promptly investigate and take appropriate action to resolve any issues. Your peace of mind is our priority.
Do you service outside Auckland?

Additional charges may apply. Kindly inquire for further details and pricing information.
What cleaning products do you use?

We use eco-friendly (non-toxic) cleaning products for all services.
Do I have to be home while services are being carried out?

No, there's no need for you to be present during the service. As long as we have access to your property, rest assured that it will be in good hands. We will take care of everything until we leave.
How do I pay for my cleaning services?

Currently, we accept payment via bank transfer and card transactions only (including credit card payment). Please note that we do not accept cheque or cash payments.
Do you service outside of your normal business hours?

Yes, we can. However please note that our normal business hours are from Monday to Friday, 9:00 AM to 5:00 PM. If you require a service outside of normal hours, including public holidays, an additional charge may apply.

How long is the service warranty?

We provide a one-month mechanical service warranty for every unit we service, specifically for washing machine and heat pump cleaning.
What happens if something goes wrong?

We take complete responsibility for any damage or loss that may occur during our services. Rest assured, Mr. Shine is fully insured, and we will promptly investigate and take appropriate action to resolve any issues. Your peace of mind is our priority.
Do you service outside Auckland?

Additional charges may apply. Kindly inquire for further details and pricing information.
What cleaning products do you use?

We use eco-friendly (non-toxic) cleaning products for all services.
Do I have to be home while services are being carried out?

No, there's no need for you to be present during the service. As long as we have access to your property, rest assured that it will be in good hands. We will take care of everything until we leave.
How do I pay for my cleaning services?

Currently, we accept payment via bank transfer and card transactions only (including credit card payment). Please note that we do not accept cheque or cash payments.
Do you service outside of your normal business hours?

Yes, we can. However please note that our normal business hours are from Monday to Friday, 9:00 AM to 5:00 PM. If you require a service outside of normal hours, including public holidays, an additional charge may apply.